Service Technicians
Going the Extra Mile
When a recent construction project became more challenging than expected, John Ternest realized his team was falling behind. He took extra measures to keep his customer informed and meet the original deadline. “We put in the extra time and effort that was required to complete the job on time,” he recalls. “In the end, the doctor was very appreciative that we were able to stay on schedule, thereby saving him a significant amount of money in interest on his construction loan.”