Coming in as a new practice owner into a well-established office can be quite intimidating.
Dr. Ryan Speirs, DMD, found himself in this situation at the beginning of 2015. He had just sold the practice in Boise, Idaho, he had started almost seven years earlier, and bought a practice in the Idaho mountain town of McCall, two hours north of Boise. Dr. Speirs knew if he was going to be successful, he was going to need some help.
In his first practice, he had used a traditional dental consultant but found they came in with a formula and ideology before they knew what his goals were. “Each office out there is different, so there isn’t one way of doing something.” Dr. Speirs was introduced to Practice Support Team (PST) by his Burkhart Account Manager, Katey Hakes, in the fall of 2015.
His experience from the beginning was very different from his previous dental consultant. He found PST listened to his vision, his goals for the practice, and his desired direction. After they listened, they asked questions and provided him ways to be successful. The support he received from PST was informed through experiences they had with other offices, data analysis from his office, and customized scripting to meet the team’s needs. Over the course of the next four years, he reached out to PST. Whether it was establishing a hygiene department protocol, marketing, or improving patient communication, he always found they would listen before providing support for his practice’s needs.
At the beginning of 2019, Dr. Speirs’ vision for his practice shifted. Instead of being a multiple-doctor practice, he wanted his practice to be PPO-free. He reached out to PST for their thoughts. PST asked for a few reports, completed a Practice Analysis, and presented their findings. After the presentation, Dr. Speirs and his office manager felt confident moving forward with PST’s guidance. PST prepared the whole team with questions, scripting, and other resources to help them navigate patient needs. In the fall of 2019, Dr. Speirs dropped the first of three PPOs. During the summer of 2020, he dropped the second PPO and found the process much smoother because of his initial experience. “Only one more to go!”
Dr. Speirs considers PST an important part of where he is today. “I am able to move forward with confidence; an expert supports me along the way. Every time, Practice Support is the bridge between where I am and where I want to be.” He encourages every dentist to reach out to PST and to utilize their services. “There is no downside to reaching out to them, only an upside. The worst thing that could happen is you tell them no, you don’t want to implement their recommendation.” PST and Burkhart have been thrilled to collaborate with Dr. Speirs as he moves closer to achieving the vision he has for his practice.
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