Here’s a list of the most sought-after information – our frequently requested support.
Burkhart’s Practice Support Team provides coaching, resources, analysis, and more for our valued clients at no extra charge. It’s our way of saying “thank you” while meeting our mission to provide an exceptional client experience. Here are the top questions we’ve received in the first quarter of 2021.
Q: Do you offer fee analysis by ZIP code?
A: Not only can we provide a free customized fee analysis for 40 of your most frequently used fees, but we also offer a Practice Analysis. This analysis covers hygiene and provides suggestions to maximize your insurance reimbursements through proper coding.
Q: What type of scheduling templates do you have? We are currently short on hygienists but not short on patients.
A: As practices returned to busy schedules, with fewer staff members, designing alternative scheduling protocols to maximize production with less help was necessary. We offer several color-coded scheduling templates for a smoother integration to reduce the strain of a chaotic schedule. We have templates for the following scenarios and can help build a custom template for your practice:
- Traditional, assisted, and accelerated hygiene
- Scheduling with CAD/CAM technology
- Scheduling with an EFDA or restorative hygienist
Q: Do you offer scripting documents for how to handle tough patient conversations?
A: Financial challenges have been more prevalent from patients impacted directly by COVID-19. We offer a robust resource covering 29 different patient scenarios with talking points the front office team can have ready when engaging in those tough conversations. This is just one of our available scripting documents. Other topics include scheduling, converting periodontal patients, increasing fluoride acceptance, increasing case acceptance, and more
Q: What is the best way to code and bill for optional services, such as using lasers during hygiene treatment?
A: We understand practice owners want to provide quality care to patients, which sometimes means little to no insurance coverage while realizing a fair reimbursement. This requires an in-depth knowledge of billing for optional services and when you can balance bill the patient. Our one-page resource provides clarity on how to accomplish this goal.
Q: I have a hygienist who may not be properly coding procedures. What do you have to support my team and me?
A: We often see inconsistencies in this important practice area. We have scripting, meeting agendas, and more to support you and your hygiene team members as you work to ensure practice protocols provide consistent, high-quality treatment that benefits your team, your patients, and the practice.
What’s your frequently requested support question? Reach out and let us know, we’re here to help.
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