You know the story—your air compressor goes down. A handpiece is on the fritz. You can’t serve your patients when your equipment isn’t running properly.
We have a team of service techs on call to help you when you need it most. Because after all—when you succeed, we succeed. Here’s a little more you should know about our Service Techs:
Helping Maintain Optimal Performance
Reliable and well-trained Service Technicians help keep your equipment running at optimal performance and help you avoid costly downtime. As a full-service dealership, our vehicles are stocked with an extensive parts inventory for most manufacturers to ensure a seamless call to our clients.
Eliminate Downtime & Frustration
Our team is pleased to take care of your technical and digital needs. Our Technicians receive extensive in-house and manufacturer training to reduce your practice’s downtime. We recognize them for delivering an Exceptional Client Experience.
Our Goal is to Keep You Up and Running
Our equipment assessments, preventive maintenance programs, maintenance videos, and checklists are designed to help find issues before they become problems.
Tiffany Ingram, Office Manager, VIP Smiles of Syracuse, UT
I need to give a shout out to Scott Orris, our Burkhart Service Technician. Equipment maintenance costs can be paralyzing to a dental office. He is so helpful and we appreciate that he allows us to do what we can—and if things are above and beyond our current means, he is ready and willing when we’re ready. He is kind and easy to talk to, never getting frustrated with our many questions.
Our knowledgeable and well-trained Service Technicians:
- Serve as knowledgeable and helpful resources
- Provide a local contact you can call, who knows your office
- Earn your trust because they’re motivated only by exceptional service, all repair recommendations are based solely on what is best for you
- Help prevent emergency service calls
Ask about our:
- Equipment Installation & Repair Service
- Handpiece Repair Center
- Rental Equipment Program
- Mechanical Room Maintenance Program
- Bravo Program: Qualifying clients can receive up to 20% off standard labor rates through this program. Contact your Account Manager for more information.
“This is what the Burkhart way is all about. Dr. Feisthamel is not a big office—it’s just her and two employees—but we took care of her as if she were the biggest customer in Burkhart.”
Stan Lechner, Burkhart Account Manager, Tulsa, OK
It started first thing Wednesday morning when Tim [Williamson, Burkhart Service Tech] got a call from Dr. Feisthamel stating their pump was down. After hearing the symptoms, Tim determined it either needed to be replaced or at the least a loaner was needed. He was in Joplin already, and heading to Springfield for another appointment. Tim called me and told me what was happening, and was turning around to head back to Tulsa to get a loaner. I called Tracey [Turner, Burkhart Equipment Coordinator] and found out we did indeed have a new vac pump at the Tulsa branch that was a perfect replacement for the current one, and immediately gave me a quote for the Doctor. He agreed to the price, so I called Amy [Duckworth, Burkhart Branch Coordinator] to see if anyone at the branch, could load it and meet Tim somewhere along the way, to save time.
It turns out Amy and Gina [McDonald, Burkhart Service Coordinator] loaded the twin motor vac pump by themselves into Amy’s car, and she drove to meet Tim in Claremore, saving about an hour or more drive time. By doing so, Tim was able to get back to Springfield with the new unit and had the Doctor up and running in time to see her 2:30pm appointment.
This is what the Burkhart way is all about. Dr. Feisthamel is not a big office—it’s just her and two employees—but we took care of her as if she were the biggest customer in Burkhart.
I am so proud of Tim, Amy, Gina, and Tracey for taking such great care of my customer of 20 years. In my former life, I would have been told ‘That’s not my job’ and the Doctor would have been down all day.
We’re here to help! Contact your Burkhart Account Manager or Customer Service today. 1.800.562.8176
Category: Service
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