So far this year, Practice Support Team (PST) has had hundreds of open and honest conversations with doctors and team members from offices that have called our hotline, emailed us, or completed an analysis with Burkhart. 

We recognize that every office is different and has its own personality, which includes a unique blend of strengths and areas for improvement. This is especially true considering the current impact of the pandemic, inflation, staffing shortages, and stagnant PPO contracted fees.

Amid these challenges, there are also 10 characteristics we consistently notice in practically every highly successful office, and because of our experience, we can almost guarantee some of these are a challenge in your practice. Improvement in these areas will result in better outcomes for your patients, your practice, your team, your profitability, and your enjoyment in 2022! The best news? PST has specific, complementary support and resources to help you address these crucial components!

Use the table below to see how each statement applies to your practice. 


Rating Scale: 3 = Consistently 2 = Sometimes 1 = Rarely

Key Characteristics

Practice Rating

Effective scheduling templates are used by the team that allows for same-day treatment, timely new patient opportunities, and hygiene opportunities to meet hygiene demand.
Systems and scripting are documented for consistency and training purposes.
The perio program is healthy and treatment is being diagnosed, performed, and coded properly, averaging 50% of the patient base in periodontal care.
Patient communication reflects consistency, confidence, and care – especially when having difficult conversations.
Effective morning huddles, team meetings, and patient handoffs occur regularly.
Staff recruitment and retention strategies are in place including ongoing recognition, feedback, and effective coaching.
Electronic patient communication, an engaging social media presence, effective review requests, and a strong website are active elements of the practice marketing plan.
Recare and attrition from the practice are monitored and addressed effectively.
Each team member builds value in the current and next appointment for each patient.
Fees are regularly increased and balanced, and PPO contracts are evaluated and re-negotiated on a timely basis.


How did your practice do?

If even one of these is an issue in your practice, it can negatively impact your overall performance. Many offices we work with are not aware of these issues until we complete an analysis. Objectively seeing how your practice stacks us is a great first step.

As always, we are here to help support you and your team with targeted resources and support at no cost to you as a Gold or Platinum Burkhart client. Call or email us to initiate your Practice Analysis today!


Your success is our success. Please reach out to us anytime.
Learn more, visit the Practice Support Team page, call 1.800.665.5323 or email us at

Burkhart Dental Supply – Practice Support Team


Category: Practice Consulting

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