Patient Scripting

Sample Patient Emails

Re-opening Announcement

To all our Valued Patients:

At <Practice Name>, we remain committed to doing our part in minimizing the spread of the Coronavirus, COVID-19. As healthcare professionals, we continue to follow well-researched, scientific public health advice to help limit infections and slow the spread of COVID-19. We’re excited our Governor has lifted our Emergency Only order and we will begin seeing patients again on __________.

Rest assured, your safety, and the safety of our dental team, is a top priority. We will continue to follow all CDC, ADA, and state specific recommendations regarding personal protective equipment and the sterilization of instruments, surfaces, and workspaces to protect our patients and staff members. We are also taking extended measures to further protect all our patients and team with the following protocols:

    • Pre-screening all patients as we confirm appointments and prior to entering the building
    • Social distancing – by asking you to remain in your car until we text you that we are ready for your appointment
    • Upon entering the office, you’ll be asked to sanitize your hands
    • At the beginning of your appointment, you’ll be asked to pre-rinse with an anti-viral rinse
    • Added equipment to limit aerosols in the treatment rooms
    • (List any additional steps you’re taking)

If you had an appointment scheduled during our closure, we will be reaching out to you to get your appointment rescheduled. If we’ve already rescheduled your appointment, we’ll be reaching out to confirm your appointment and advise you of some new protocols we’ve put in place to ensure you and our dental team are protected. We encourage everyone in our community to continue to take steps to minimize the spread of the virus, as directed by the CDC. 

If you have a question about an upcoming appointment, please contact us. We look forward to seeing you again!

Download a working document.


Reassuring Higher Risk, Older, or Anxious Patients

Recognizing why patients may be hesitant, encouraging them to call the practice, and reminding them you and your team stand (safely) ready to support their oral health is key.


Dear ___________,

It has been an extraordinary year with fear, health, and financial challenges for many in our community. Even in this uncertain environment, we know the benefits of maintaining your oral health outweigh the risks of negative long-term health consequences. Oral health, as the portal to the body, is an important part of your overall health and routine dental care is critical to preventing long-term health problems – especially during the pandemic. 

A recent study, “The Mouth COVID Connection” urges people not to underestimate the necessity of reducing inflammation through preventative care and periodontal treatment to lessen the respiratory conditions associated with COVID-19. Efforts to stay healthy by minimizing risks, staying up with preventative care, and addressing small problems before they become larger are all part of a healthy lifestyle.

Your health and safety continue to be our priority, call us if you want to know about our added safety precautions or dedicated appointment times for higher risk, older, or anxious patients. Know we are ready when you are.