Patient Communication

Now, more than ever, your patients need to know you have their best interest in mind. We’ve compiled some talking points and suggestions to help you let them know their safety is your top priority.

Patient Scripting

Offering reassurance to patients, with consistent talking points, requires you to be calm, to speak slowly, and to maintain eye contact. Your patients may be anxious or even fearful; the information you share, and the manner in which you share it, will help alleviate anxiety and foster trust that strengthens patient relationships. Read more…

Re-Opening Your Dental Practice

You made the difficult decision to close your practice in light of COVID-19 concerns to protect your staff, patients, and yourself. Re-opening the practice carries an equal burden as you weigh state mandates, the level of infection in your area, and the health of your dental team and community at large. Recommendations on how to reassure your patients and what to communicate are covered in this section. Read more…