Office Manager’s Study Club – Patient Retention Strategies
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Patient Retention Strategies in a Crazy Marketplace
- Front and backend strategies for retention
- Marketing during COVID
- Intentional Calendaring
- What is keeping patients in the practice
- Patient turnover
- Practice building strategies
Owner, Ada Harris Coaching
Ada Harris has been working in dentistry since she became a dental assistant in the Seattle area in 2005. She moved to the front office a couple of years later and was promoted to office manager in 2009. After successfully managing multiple offices in the Pacific Northwest, Ada started her dental consulting agency in 2016. She returned to school, earning her bachelor’s in Business Leadership and Conflict Resolution in 2018 from Boise State University. She is currently pursuing her Master’s Degree there and teaches as an adjunct professor off and on in the conflict management program.
Safety Precautions: Masks are required at this event and social distancing will be observed. Virtual attendance is available on request.