In Touch from Burkhart's Vice President of Operations

For many years, Burkhart has been recognized as a company that places its focus on delivering great customer care. This is part of our DNA as five generations of Burkhart family leadership has made this an expectation for the associates of the company. In particular, Everett Burkhart and Perry Burkhart, Sr. grew the company in the 50's, 60's and 70's around their passion for taking care of our clients. 

In 2011, we were recognized by the Customer Institute of America as Small Business of the Year. This global award recognizes outstanding customer service and is a testimony to the hard work and servant attitude that our associates exhibit each day. They understand that the strength of our brand is based on the service that we provide and that our growth will be a natural offshoot. This belief has been confirmed over the past three years, in particular, as Burkhart has grown our presence in each of the markets that we serve, despite the recession. Dentists who are switching to Burkhart are telling us that during times like this they want a business partner that will be accountable and will be focused on helping them succeed. They want the best service.

So just when you think that winning a prestigious international award would be enough to allow a company to rest on its laurels, our current leader, Lori Burkhart Isbell, has challenged us to begin a journey to elevate our service to even greater heights. We call it the Exceptional Client Experience (ECE) and over the next three years we will put in place a number of customer care items with the goal of being business and life changing for our clients. It is not good enough to be better. We want to be better by a long shot. We want to be a magnet that continues to draw in doctors that value exceptional service and new employees that are passionate about delivering it. 

Thanks so much for allowing Burkhart the opportunity to serve you. We look forward to hearing your stories of how we have provided you with an Exceptional Client Experience. 

Greg Biersack
Vice President of Operations

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